Response from Amy Lucht on 8/14/2024

Well, it takes the best to know the best! ;) You guys have always been such great people to work with-you take our recomendations and advise seriously and follow through on everything we ask which is KEY to making things flow the way that we want them to! Cheers to you, friends!

Response from Amy Lucht on 8/5/2024

Thank you, Deb! We treated you like family, because we care about you like family! We loved working with you throughout the sale of your home and finding the right place to call home next! When our clients take the recommendations and have faith in the process, it makes the whole experience go that much more smoothly! Thanks again, and hope to keep seeing you around at our #funclub events!

Response from Amy Lucht on 7/17/2024

Thank you! It is always a pleasure to work with you! Looking forward to working with you again!

Response from Amy Lucht on 7/12/2024

Thank you for your kind words! We love when our peeps are open to taking the guidance needed to make things go as smoothly as possible; from our initial "Zoom Call" to "Boots on the Ground", you guys were ready and attentive. You asked great questions and did everything we asked you to do to be ready when the right one came along! We can especially do a great job when our clients are of the same quality-and y'all are AWESOME! So now, move in, grab your floaties, and enjoy that beautiful pool (and the home that goes with it)! Send pics!

Response from Amy Lucht on 7/17/2024

It is always our goal to provide exceptional service, and it is unfortunate that we fell short from your perspective. Regarding availability, we strive to be as accessible as possible. I understand that weekends are crucial for many clients, and do try to reserve that time for all time sensitive matters like negotiations. Our goal is to have planned and detailed conversations about strategies, questions, etc during normal business hours to provide focused and professional service. I apologize if this was not adequately communicated in a form that you were able to review. We are reviewing our scheduling practices to ensure better accessibility and responsiveness moving forward as well as making sure that it's not only communicated in our videos that we send periodically, but in writing as well. In terms of acting in the seller’s best interests, please know that we always aim to achieve the best possible outcomes for our clients. Concerning the listing contract and the release of funds, I understand how frustrating this can be. Our intention is always to be transparent and fair in all our dealings. When we have multiple contracts that have been accepted by all parties, there are legal implications that come with cancelling those contracts without cause. Ie, when a seller has accepted an offer from a buyer, they can't break the contract with the listing agent or the buyer for any reason not outlined in those contracts without being in breach of contract. We appreciate your feedback as it helps us to improve and serve our clients better. If you would like to discuss this further, please do not hesitate to reach out directly. Your satisfaction is important to us, and I would like the opportunity to address your concerns personally. Thank you for your understanding.