Response from Michael C. on 9/12/2023

Thank you for taking the time to share your feedback with us. We truly appreciate your openness and candor in discussing your recent experience with our services. First and foremost, we're delighted to hear that we were able to successfully address the repairs you requested during the negotiation process, including the broken pipe under the house and any related damage. Your satisfaction with our work is something we take great pride in. Regarding the issue with the inspection company oversight, we genuinely apologize for any inconvenience this may have caused. We're pleased that you worked with BPG to secure a full refund for the cost of the inspection, including the seller's reinspection fee and an additional contribution to cover your out of pocket costs. Your proactive approach in resolving this matter is commendable. We understand that unforeseen challenges arose after the closing, and we appreciate your immediate communication with us as soon as you noticed the issue. We truly wish that we could have intervened earlier; however, we acknowledge that the area affected had already undergone significant changes by the time we were made aware of the situation. Our team is always committed to ensuring a smooth and satisfactory experience for our clients, and it is disappointing to hear about any difficulties you encountered. We value your feedback and will use this as an opportunity to learn and improve our processes to prevent similar issues in the future If there are any other concerns or questions you would like to discuss, please do not hesitate to reach out to us. We are here to assist you in any way we can. Thank you again for sharing your experience, and we sincerely hope to have the opportunity to work with you again in the future, delivering an even more seamless and positive experience.