Response from Maya Thomas LLC on 1/5/2015

Hello nhn2a, I'm so sorry for your bad experience! I'm so sorry that I let you down. I try very hard to respond to all messages from buyers, sellers and other agents as fast as I possibly can. I am shocked and disappointed that I missed your message. Please call me at (305) 522-1398 so that I can apologize to you in person. I've spent the last week combing through every single email in my deleted, sent, incoming, draft and spam folders going back for 3 months. I spent all weekend, hours and hours of time, trying to find you so that I can call you and apologize. I don't know who you are so I can't apologize and make it up to you and provide you with the information that you need. Please let me know how I can make up to you my failure to contact you. I'm absolutely committed to calling all clients back. I want to be a kind and helpful person. With regrets and good wishes, Maya Thomas (305) 522-1398 www.ListingsKeyWest.com

Response from Maya Thomas LLC on 6/30/2014

Dear Jon, you're very brave, in your work, and for buying a home site unseen from the other side of the planet! Thank your for your service to our country. I cannot even imagine being in a war zone and dealing with all of the pressures of buying a home. On top of being in a war zone on the other side of the planet you bought an auction property! To add a cherry to the stress mountain, getting a loan in the US while in another country and having a lot of your important papers on the other side of the US added a new dimension of hardship. Thank you for sticking with it! Now you have the most beautiful home in the neighborhood. You picked the perfect paint color, the perfect dark wood floors and everything is fixed and looks brand new and shiny clean. I'm so happy for you! Congratulations! Thank you again for your service to our country. I'm grateful for your trust and I appreciate your business. I'm a call, text or email away. I'll always be here for you! Maya

Response from Maya Thomas LLC on 9/25/2013

Hi Elizabeth, thank you so much for the great honor of allowing me to sell your home! You are a PERFECT seller. You followed every single recommendation that I made and that allowed us to present a gorgeous move in ready home to the market. We wouldn't have been able to get the extra money without YOUR preparation and responsiveness. You carefully read every word of the contract and knew exactly what your options were. You think like a lawyer. I say that with my highest compliments. You are smart, tough, thorough, reasonable and a straight forward business woman. Your good decisions helped us secure our 2nd contract $17,000 over asking price. You were aware of every Critical Date and managed them like a professional real estate agent rather than a seller. You are an impressive woman. Thank you for being a perfect seller and for allowing me to work for you. With gratitude, admiration, friendship, love and warm wishes, Maya

Response from Maya Thomas LLC on 9/25/2013

Hi Ann, What an adventure! You lived through a short sale, a forced hurricane evacuation and a months long Closing delay. If you were not the Woman of Steel that you are our Closing wouldn't have happened. You, my strong willed and unstoppable friend, would let nothing stand between you and achieving your goal. What a glorious, strong, smart and determined business woman you are! Thank you for hanging in there when most people would have given up. I can only imagine you in your office making things happen! Congratulations on your gorgeous new home on the very best street in Old Town Key West! You are a JOY to work with and so fun hang out with. Thank you for our celebratory lunch with LouLou at Santiago's Bodega (heavenly)! It was so fun drinking wine in the afternoon with you and LouLou! I'm looking forward to many more lunch dates with you both. Thank you for the huge flower bouquet! Lots love, big hugs and warmest wishes, Maya