Response from Jessica Millerwise on 8/22/2024

Thank you for taking the time to share your thoughts. I'm glad that we were able to help you find a beautiful home and negotiate an AMAZING price, though I'm sorry to hear that your experience did not fully meet your expectations. Throughout the process, my primary goal was to ensure that everything went smoothly for you, especially during such a significant milestone. Regarding the closing date, I always aimed to keep you informed of all options, including the possibility of moving up the date to better accommodate everyone involved. I understand that this might have come across as pressure, which was certainly not my intention. I apologize for any misunderstanding that may have occurred. As for the communication with the lender, my intent was always to keep the process on track and ensure that everything was aligned with your wishes. I regret if this was perceived differently. On the day of closing, I was unable to attend due to an unforeseen circumstance that required my immediate attention. However, I made arrangements to ensure that everything was handled, and I apologize if this led to any confusion. I appreciate your feedback and will continue to strive for the highest level of service. Should you have any further concerns or need assistance in the future, please feel free to reach out. I hope your new home brings you great happiness and many wonderful memories.