Response from Gustavo Quan on 8/9/2024

Dear Norma, Thank you for taking the time to share your feedback. I genuinely appreciate all comments, as they help me to improve my services and ensure we meet our clients' needs. I understand how disappointing it can be when things don't go as planned, especially when it comes to purchasing a home. However, I'd like to clarify that the circumstances surrounding your recent credit history, including collections and lack of credit, were significant factors in the outcome of your home-buying process. These financial considerations are critical in securing a mortgage, and unfortunately, they limited the options available to you at this time. I want to assure you that my goal is always to provide the best possible service and support to all my clients. I sincerely hope that, in the future, we can work together again once your financial situation improves. If you ever need guidance or have questions about preparing for a future purchase, please don't hesitate to reach out. Thank you again for your feedback, and I wish you the best of luck moving forward. Warm regards, Gustavo Quan Realtor