Clayton Bailey

Response from Clayton Bailey on 11/16/2023

We understand your frustration with this situation. Homeownership can take very fast turns for better and for worse at any given time. But please, if you're going to tell the story online, tell the whole story. As the owner of the company, I got involved when you accused our inspector of not checking your dishwasher and filed a complaint. I explained our process to inspect a dishwasher, checking it at 3 different points during our 3+ hour inspection: when we turn it on, then halfway through the cycle when checking the garbage disposal (to make sure it's running properly/not leaking), then at the very end of our inspection to make sure it runs a proper cycle. Then we personally paid for an appliance repair company to go diagnose your dishwasher. You'll recall that he discovered your control board was beeping with error messages and that the main control panel needs to be replaced. He further explained that a new main control panel was going to be about the same price as replacing the dishwasher (around $600). I asked him if the beeping sound happened immediately and in any cycle that it was attempting to run, and he said yes. "It's just going to beep at you now, no matter what." This was the moment we knew that your dishwasher began malfunctioning AFTER our inspection. There was no way we would have missed a continuous beeping sound during the entire inspection. Especially when our inspector sets up his work station in the kitchen to complete his written report! AND, we have pictures of the dishwasher during the end of the cycle to show that it was running with no errors. Moral of the story: I live by three golden rules that my great grandfather taught. Do the Right Thing Always Tell the Truth Help Others. I have the recorded phone conversation between you and I discussing these matters, as well as the phone conversation between me and the Appliance repair guy that I paid for. I have all the proof to show that we did nothing wrong. We refuse to be cyber-bullied because you didn't get money out of us. Again, we're sorry that this situation occurred for you, but I know that we did the right thing.