Response from Liz Abrams on 11/10/2023

Thank you sincerely for your outstanding review! We're delighted to learn about your positive experience with our property management services in Virginia Beach. As your trusted real estate agent and realtor, being recognized among the best of the industry is truly rewarding. Our commitment to making processes like automatic payments seamless, providing personable interactions, and ensuring quick and reliable repairs reflects our dedication to excellence. Your high recommendation holds immense value to us, and we're committed to maintaining this level of service. If there are specific aspects of our property management that stood out to you or if you have additional insights, we'd love to hear more. Thank you for choosing us as your trusted real estate partner in Virginia Beach. We look forward to continuing to exceed your expectations.

Response from Liz Abrams on 5/25/2022

As a property management company, must operate according to law. We are perplexed as to the best of our knowledge we have always returned their calls and emails. The property owner refuses to allow us to manage the property and has overstepped our management and violated numerous laws including, landlord tenant, fair debt collection and the Privacy Act. This owner has attempted to push our company to retaliate on a tenant and operate against the law. While our management agreement sets a limit on repairs, emergency repairs are sometimes required to protect the property and required for the tenants to occupy the property. Not providing repairs when a tenant may be behind on rent is not a valid reason to withhold repairs or things needed to reside in a property. Additionally, we access every repair and must go by the professional vendor's opinion of a needed repair and as to if anyone may be at fault. If a vendor certifies that it is tenant damage, we will charge a tenant accordingly. Unfonutaly, sometimes, not all parties agree, however we can only go off the professionals' written opinion on the invoice. We always send an email informing the owner when the tenant submits a maintenance request. Original invoices from vendors are always shared with the owner attached to their monthly statements. We complete annual inspections (sometimes more often) and smoke detector inspections as required by law, the owner has record of these inspections as they receive an invoice for each smoke detector inspection (required to be a third party- licensed inspector) annually conducted that they may reference on their owner statement to see a history. Additionally, we only charge the owner for the items we mutually agreed upon per the agreement unless emergency repairs or remedies are needed due to either following regulations, protecting the lease or due to emergencies. We have been inundated with complaints, bad reviews and demands from this property owner. At this point, we are having trouble keeping up. We are consulting legal counsel about sending a cease and desist notice to the property owner as well as the potential for a defamation suit due to this matter. This client has manipulated this situation and made false claims against Abrams Realty causing us damages to our brand, as well as lossed time from business operations due to battling her continued harassment.