Alaska Avenue

Fallasburg

Flat River Estates

Graymoor

Hidden Shores West

Grand Rapids-Kalamazoo-Battle Creek, MI

Building details missed or overlooked   Not sure if buying a already built home differs from start to finish process 

My husband and I have had nightmare after nightmare with our experience. We have not had good experiences with the process from the beginning to completion. We started with a rushed studio appointment for design and were told we were behind. Our second appointment we finished early. During the process we were not given much time to decide and were told on repeat do you want this or that, this or that between two options in most occurrences. 
Throughout the build stage we had major issues occur. Starting with a loft being built where one was not to have been, incorrect stain color on all wood accents (most of which were upgrades, master bedroom wood beam, kitchen ceiling box), mixed shade wiring (that was approved and added in purchase cost).  
For multiple walk throughs our concerns were dismissed or brushed away with one reason or another (ie or tubs are very scratched, the upper-level bath has cracks on the outside and we were told that was due to manufacturing molds). However, with our visits to the house we saw items in the tubs and only when painting was going to occur did plastic get placed.
The workmanship overall has been horrible. I would never recommend JTB. 

We purchased a new construction home that was already completed.  The quality of the build is obvious throughout the home.  The fit and finish of all aspects of the home is top notch.  The customer service of the JTB team we have interacted has been superior as well.

Everyone we came in contact with from the realtor to the walk through and warranty specialist wet top notch! They took care of us and we’re very responsive and kind. I would recommend all my friends to jtb! 

JTB Homes

The big thing that Nick the manager was very responsive to my issues big or small!

Our overall experience has been positive, with the highest level of customer service.

For the most part people were great to work with.  Some exceptions.  Responsiveness since moving in has not been great.

This is our second time going through a home-building project and every single aspect of our experience with JTB was excellent and far superior to our experience with our previous home. We especially enjoyed the range of customizable features and the ease of the Design Studio experience. Jon was an excellent build supervisor and provided great communication throughout. We are also impressed the overall quality of the construction.

The entire process has been great, everyone is responsive and helpful!

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JTB Homes

21 Communities21 Communities in Grand Rapids-Kalamazoo-Battle Creek, MI

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