Buildable plan: Torres, Savannah Place, San Antonio, TX 78109

Shawn & Yesina were absolutely amazing. Andre & Chris have been amazing. I would have given 5 stars all around IF I didn't have so many issues with the home itself. Something here or there that goes wrong is normal, but there has been a plethora of issues. 1) the back doorknob fell off. 2) One bedroom door we couldn't even close. It kept popping open. 3) I have yet another door knob loose. 4) Already had to have the garage door adjusted because it was so hard to open AND there was a huge gap. The weather stripping didn't even make contact at the bottom of the door. 5) Had a plumber over to investigate the soft spot in the laundry room wall and learned there was a patch job done. This was not reported on the warranty site due to they come over to check when I asked about this and Andre was there fixing other things. 6) Already had to have the master bathroom closet fixed due to there being a huge hole (not on the tub side) behind the hardware that mounts the shelves to the wall. They tried to hide it! 7) They used white caulk to close the gap between the wall and the granite countertops in the kitchen. However, I think they ran out and did one counter with clear and it looks like there are gaps and cracks behind the counter. 8) I had to take out screws that were in the walls under the kitchen (upper) counters that looked like they were used to hold the cabinet up while they installed it and they left all the pencil markings back there. It's still there too. 9) I've cut quite a bit of paint out of the carpet and there were/are long carpet strings that were never trimmed and I've been vacuuming up loose carpet. 10) I had to buy a razor to scrape the paint and silicone caulk (?) off my granite countertops just to seal it. 11) There is a half-inch space where the carpet does not meet the wall in the dining room. 12) I haven't used my peephole because it's covered with paint and I haven't had the time to get what was recommended to remove it so we can see out of it. 13) My boyfriend has already recaulked my bathroom sink where it was poorly done and you can see the gaps. 14) My boyfriend has gone around my home to seal the baseboards due to the gaps that don't match the rest of the home. 15) I've already had to have my garage door siding rehammered up because it was falling off. 16) Damaged kitchen floor that has had to be replaced. 17) You can see damage to the cabinets and also where baseboards don't match up. Gappy and really sloppy looking. That's even on the garage door. 18) Shoot, the fiber company even ripped a huge hole in the side yard to make a repair and now I have an eye soar and their fiber components on the side of the home is falling off. If it's not one thing it's another and I work long hours to come home and doing repairs is so overwhelming. Not to mention, I am not home between 8-5, so we have been jumping through hoops to ensure my son is home from school or work for repairs. My boyfriend lives in New Mexico so he isn't here to fix them for me. The people that have helped me get this home and fix the issues that have arisen have been amazing and fantastic. Whoever actually built and did the labor aspects of the home...well, you can tell they were in a hurry or just don't really care. This isn't my first new build, but it's the first one where I've found so many issues and things that are wrong. I've even cried and cried when I find something new because I'm overwhelmed that every time I turn around there is something that needs to be fixed or I can see the laziness of the build. I didn't catch these things during the walkthrough, but when I was trying to move and organize things in the home. This has become a really overwhelming experience and if I could do it again, I would go with another builder. It's sad because I didn't purchase an "as is" home. I purchased a new build that should NOT have all these issues. I wasn't going to leave a review but after the 3rd email, I decided to tell my truths.