Overall experience was a good one. We experienced the kinds of delays that are common during Covid (supplies/labor). We had great communication from Amber which helped give us some peace of mind. We did feel rushed towards closing though and many items were not complete (carpet had to be ripped up weeks after we moved in, and it was left unfinished for two weeks until it could be put back). Several upgrades were not installed (or not installed correctly) and there was no mention of them being done until we reached out. But in the end we still have a beautiful home and are thankful for this.
We are happy to hear you had a positive experience and appreciate your feedback and understanding of the difficulty Covid has caused within the building industry. We also appreciate the kind words about our sales representative you worked with. We hope you spend many happy years in your new home.
I think we are very blessed to have been able to get a house through Pacesetter homes. They were there every step of the way and helped make everything go smoothly. We couldn't be happier.
We are so happy to hear you had such a positive experience and appreciate your comments. Enjoy your new home!
Horrible experience since the beginning to the end! Unfinished painting, many inspections problems, carpet painted, scratched doors, not well insulated, and many other things!! I will never buy a house from this builder!!!!
Thank you for taking the time to provide your feedback. Your satisfaction is important to us, and we are disappointed we were not able to meet your expectations as we have with 89.4 percent of all our closed homebuyers YTD as reported by Avid Ratings, an independent customer satisfaction company. We strive to improve our processes/performance and utilize the survey and experiences of our homeowners for improvement. We will be reaching out to you to address each of your concerns.
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