Buildable plan: Corvallis, Readers Branch Single Family Homes, Manakin Sabot, VA 23103

Overall experience was pretty good.

After years of research, we chose Eagle to build our dream home because of their strong reputation and positive reviews. Our initial experiences with sales and design were excellent and aligned with the process described at the start of our purchase. Unfortunately, the same level of transparent and timely communication did not continue after the design phase. It was unclear why our home missed the expected July closing—especially since surrounding homes with similar closing dates were completed within weeks of their initial closing date and did not experience months-long delays. Adding to the frustration, most of the significant mistakes were discovered by us rather than by our project manager at the time, which led to stressful and unpleasant negotiations to correct them. While a change in project managers improved communication somewhat, we continued to face challenges with correcting sloppy craftsmanship—work that does not reflect the quality we’ve seen in other Eagle homes. Despite repeated requests for sloppy craftsmanship to be corrected, we have been left with a significant amount of repair to manage ourselves. Other professionals have since noted that some of the repairs were made hastily, leaving us with costly fixes to achieve the quality our home should have had at purchase. Additionally, when we asked about lot pros and cons, we expected full disclosure. We were dismayed to discover the incredibly loud traffic noise from Route 288 after moving in. We hope Eagle will consider implementing noise-reducing measures for future homes in similar locations. We appreciate the efforts made to resolve issues, but the overall experience fell short of the expectations set by Eagle’s reputation. We would be happy to share more detailed information about the issues we encountered in hopes that it helps improve future projects and customer experiences.

Every member of the Eagle team was outstanding. Jon in sales, Suzanna from the design center, and Lucas, our program manager made the homeowner experience error-free. A great team.