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Select your preferred tour type — either in-person or real-time video tour — then discuss available options with the builder representative you're connected with.
We had numerous issues throughout the build process with Creative Homes. It has been our dream to build our forever home and to have it be a memorable experience. It was definitely a memorable, stressful, roller coaster experience. Some concessions were extended to us, but too many mistakes were made to cover them all. It was by no means an easy, enjoyable process. Between the pricing issues, laundry room door placement not fitting washer/dryer, basement door, driveway widening promises, wrong counter top pricing and install, cabinet colors and samples not matching, selecting backsplash that was discontinued and being surprised with the replacement. Lifestyle homes have a selection/options packet in which 60% or more of the options didn’t actually match what we received vs. what we were originally told, promised and showed. There are no checks and balances process. When Sophia enters the selections to purchasing there is no way to know what was promised and what expectations were set/given to the buyers. When you have new employee trying learn, someone should be going line item by line item verifying EVERY option in the home. Bathroom. Counters you get this counter top, kitchen counter top will be this, etc. some of the bedside manners of Sophia’s emails and texts could be a lot more customer friendly. I do appreciate that the owner Nick stepped up and took care of some of the issues for us and made some things right but the parts leading up to me reaching out to Nick directly couldn’t been handled a lot better. You really need to train for problems when they arise on how to handle them and what to say to your customers.. that would definitely help the overall experience buyers have.
There was a lot of communication issues early in the process, the build process was smooth and simple, and now that we are moved in the home is very nice but there are things about it that i find disappointing as well.
The experience was great , they work with you all the way through the closing
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