Select your preferred tour type — either in-person or real-time video tour — then discuss available options with the builder representative you're connected with.
Select your preferred tour type — either in-person or real-time video tour — then discuss available options with the builder representative you're connected with.
I chose a already built home and although very beautiful, there were so many little messy details they left behind when I moved in. Little but obvious things. Again the house is beautiful, but its the detailss..
Thank you for taking the time to let the team know how they did. We'll review your response with them!
I was disappointed with the home buying process. My representative, Allen, was often unresponsive and disorganized. I frequently had to rely on Bryon, the neighborhood representative, to resolve issues. Allen, Bryon, and Billy (building supervisor) were often on different pages, and I had to remind them of decisions throughout the build. The plans I received had to be modified, and even at the pre-construction meeting, they differed from what I was given. During construction, I had to point out missed items, like the ethernet being installed on the wrong wall. Now that I've moved in, some items still aren't working properly, such as the prewired ethernet in my home office and a missing light switch per the signed plans from September 9th, 2024. While the quality of the house and construction is great, the poor communication throughout the process was frustrating and could have been much better.
Thank you for sharing this with us. We’re sorry to hear that things didn’t go as expected. We truly value your feedback and will be sure to talk with our team so we can address this and work toward a better experience moving forward.
The gentleman that did the final walk-through with us was not concerned with our issues on the house. The design person in the salesman were fantastic. The construction manager did not communicate with me at all. He called my wife twice in the six months of the process.
Hi there! Thanks for taking the time to let the team know how they did. We'll review your answers with them. In the meantime, we hope you enjoy your new home!
GreatSchools ratings based on test scores and additional metrics when available.
By pressing Contact builder, you agree that Zillow Group and other real estate professionals may call/text you about your inquiry, which may involve use of automated means and prerecorded/artificial voices and applies even if you are registered on a national or state Do Not Call list. You don't need to consent as a condition of buying any property, goods, or services. Message/data rates may apply. You also agree to our Terms of Use.
Learn how to advertise your homes