Select your preferred tour type — either in-person or real-time video tour — then discuss available options with the builder representative you're connected with.
Select your preferred tour type — either in-person or real-time video tour — then discuss available options with the builder representative you're connected with.
I was disappointed with the home buying process. My representative, Allen, was often unresponsive and disorganized. I frequently had to rely on Bryon, the neighborhood representative, to resolve issues. Allen, Bryon, and Billy (building supervisor) were often on different pages, and I had to remind them of decisions throughout the build. The plans I received had to be modified, and even at the pre-construction meeting, they differed from what I was given. During construction, I had to point out missed items, like the ethernet being installed on the wrong wall. Now that I've moved in, some items still aren't working properly, such as the prewired ethernet in my home office and a missing light switch per the signed plans from September 9th, 2024. While the quality of the house and construction is great, the poor communication throughout the process was frustrating and could have been much better.
Thank you for sharing this with us. We’re sorry to hear that things didn’t go as expected. We truly value your feedback and will be sure to talk with our team so we can address this and work toward a better experience moving forward.
The gentleman that did the final walk-through with us was not concerned with our issues on the house. The design person in the salesman were fantastic. The construction manager did not communicate with me at all. He called my wife twice in the six months of the process.
Hi there! Thanks for taking the time to let the team know how they did. We'll review your answers with them. In the meantime, we hope you enjoy your new home!
House is solid, in some ways it is evident the final touches were rushed, the tops of the cabinet doors in the kitchen are not painted. Things like that. We are happy in the home though, glad I bought it!
Thank you so much for taking the time to let the team know how we did. We'll review your feedback. In the meantime, enjoy the holidays in your new home!
GreatSchools ratings based on test scores and additional metrics when available.
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