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Whether you're just getting started or need help with your account, listings, or advertising, we’re here to provide answers and support.
Live Chat:
Available via the Zillow Help Center
Product support
Zillow Workspace
Phone:
888-367-4009
Monday to Friday, 5 am – 6 pm PT
Saturday to Sunday, 6 am – 3 pm PT
Premier Agent
Phone:
888-466-3501
Monday to Friday, 5 am – 5 pm PT
Saturday to Sunday, 6:30 am – 5 pm PT
Showcase & Zillow Media Experts
Phone:
888-367-4009
Monday to Friday, 5 am – 6 pm PT
Saturday to Sunday, 6 am – 3 pm PT
ShowingTime+
Phone:
888-367-4009
Email:
support@showingtimeplus.com
Monday to Friday, 5 am – 6 pm PT
Saturday to Sunday, 6 am – 3 pm PT
Follow Up Boss
Phone:
855-622-5311
Email:
support@followupboss.com
5am - 5pm PT
7 days a week
dotloop
Phone:
888-dotloop
Email:
support@dotloop.com
Monday to Friday, 5 am – 6 pm PT
Saturday to Sunday, 6 am – 3 pm PT
Product support
Zillow Workspace
Phone:
###-###-####
Monday to Friday, # am – # pm PT
Saturday to Sunday, # am – # pm PT
Premier Agent
Phone:
888-466-3501
Monday to Friday, 5 am – 5 pm PT
Saturday to Sunday, 6:30 am – 5 pm PT
Showcase & Zillow Media Experts
Phone:
888-367-4009
Monday to Friday, 5 am – 6 pm PT
Saturday to Sunday, 6 am – 3 pm PT
ShowingTime+
Phone:
888-367-4009
Email:
support@showingtimeplus.com
Monday to Friday, 5 am – 6 pm PT
Saturday to Sunday, 6 am – 3 pm PT
Follow Up Boss
Phone:
855-622-5311
Email:
support@folluwupboss.com
5am - 5pm PT
7 days a week
dotloop
Phone:
888-dotloop
Email:
support@dotloop.com
Monday to Friday, 5 am – 6 pm PT
Saturday to Sunday, 6 am – 3 pm PT
Frequently asked questions
Zillow Pro
- What is Zillow Pro?
Zillow Pro is a first-of-its-kind membership designed for real estate professionals. A Zillow Pro membership gives you access to the Follow Up Boss CRM and exclusive intelligence, automation, brand visibility, and growth opportunities to gain a competitive edge and deliver a tailored client experience.
- How do I sign up for Zillow Pro?
Zillow Pro is launching soon. Please check our website for the latest updates on how to join.
- How much does Zillow Pro cost?
Zillow Pro is launching soon. Pricing for Zillow Pro varies by number of users, with flexible options to fit your goals and budget.
Premier Agent
- What is Premier Agent?
Zillow Premier Agent connects agents with active buyers and sellers. It’s designed to help agents grow their business, providing tools and resources that support their efforts to convert buyers and sellers into lasting clients.
- How is Premier Agent different from Zillow Pro?
Premier Agent focuses on generating quality leads through Zillow and Trulia, while Zillow Pro is a membership that offers solutions and benefits to manage and grow your entire business. With Zillow Pro, you receive exclusive insights, branding, and growth opportunities in addition to exclusive Premier Agent benefits such as prioritized lead access and a performance leaderboard.
- Why should I advertise with Zillow Group?
By advertising with Zillow Group you are able to highlight your expertise to the largest audience of home shoppers on our full network of leading real estate sites and mobile apps. Receive instant visibility through the brands and devices potential clients love to use, like Zillow, Trulia and StreetEasy.
- What does it mean to be a Zillow Premier Agent?
Agents who advertise with Zillow Group are called Zillow Premier Agent partners. They receive branding and exposure on the most-visited real estate marketplace in the U.S.
Home shoppers searching on Zillow and Trulia (as well as StreetEasy in New York City ZIP codes) who choose to contact an agent or request a tour through one of these sites will be connected with a Zillow Premier Agent advertising in their ZIP code to help them in their search.- How much does Premier Agent cost?
The price for Zillow Premier Agent varies by ZIP code. Each ZIP code has a unique pricing plan, based on the amount of home shoppers active in that area. ZIP codes with high traffic will cost more than ZIP codes with less traffic.
To explore pricing and learn more about how to get started with Zillow Premier Agent Advertising, zillow.com/agents/contact/ or call us at 855-657-6611.- How do my Zillow Premier Agent benefits differ depending on my budget?
Based on your budget, you’ll receive a certain share of voice in the ZIP code(s) where you choose to advertise. When a home shopper who may be interested in taking the next step in their real estate purchase requests to contact or tour with an agent through Zillow or Trulia, we connect them to you based on this share of voice.
If your budget puts you in the top three ranked agents in a ZIP code, you will also receive featured exposure in the Agent Finder, Zillow’s searchable directory of real estate professionals.
With higher levels of advertising budget, you may also gain exclusive access to new products and features before they become generally available for purchase.
Availability is limited in some ZIP codes, so contact us online or call us at 855-657-6611 to see if there’s space in your area.- My ZIP code isn’t available for Zillow Premier Agent. What are my options?
If your ZIP code is full, you may want to consider purchasing in another nearby ZIP code. If you are already advertising with Zillow Premier Agent, you can add or update ZIP codes at any time with our self-service ad-management tool. If you are looking to advertise in your local market for the first time, fill out our contact form or call us at 855-657-6611 to get in touch with a member of our team who can help you assess how to best meet your business objectives with Zillow Premier Agent.
- What is a connection?
A connection is a real home shopper you can contact, often through a live phone call. After a home buyer or seller makes an inquiry on a Zillow, Trulia or StreetEasy listing, we’ll verify the lead is actively looking to buy or sell. We’ll then call you to connect you directly. This introduction between the two parties is designed to help increase agents’ chances of winning a new client as well as meeting the market’s increasing expectations for on-demand service.
- What’s the difference between connections and the leads I get from other companies?
A connection is a lead we have directly introduced you to by phone. Your connection is strengthened with an automatic My Agent relationship, so you’ll appear as the only buyer’s agent on all for-sale listings viewed by the connection.
For Zillow Premier Agent connections, a My Agent relationship is initially created for 30 days after you’re connected with a potential buyer, and can be extended through a variety of actions or follow-up communication with the client. This relationship gives you actionable information about the homes your connection views, saves and searches for on our sites, including a daily email summary of their activity for the past 24 hours and a real-time feed of data-driven insights about your most active clients. You’ll also appear as the only agent on any home-search email we send them from our sites for the duration of your relationship.
Zillow Showcase
- What are Zillow Showcase listings?
Showcase listings give your properties a premium look on Zillow with standout design, larger photos, and exclusive branding. They help you make a lasting impression and attract serious buyers.
- How do Showcase listings help my business?
By highlighting your listings with enhanced visibility, Showcase helps your properties rise above the competition — leading to more clicks, more showings, and faster sales.
- How much does Zillow Showcase cost?
Pricing is based on the number of listings and markets. Many agents choose Showcase as a complement to Zillow Pro or Premier Agent.
- Can a listing be edited once it’s live?
All listings can be edited once they’ve been posted, but we strongly encourage Showcase listings are posted without intending to make any updates. Due to technical limitations between Showcase and MLS platforms, we have seen limited instances where listings have not updated correctly after they’ve been posted and edited. But we understand that circumstances sometimes require updates later, and if a listing does not update correctly we encourage you to reach out to our support team for help to get any problems resolved quickly.
- Can I get a refund for a Showcase credit?
Once a Showcase credit has been triggered for a listing, no refund is available for that credit. We urge all Showcase customers to verify they are using their credits on the correct property before finalizing a Showcase listing. We understand that in some rare cases technical problems may cause issues with credit utilization. If you believe a credit was used incorrectly, we urge you to reach out to support or your account manager for assistance.
- Why isn’t my Showcase listing showing up properly on Zillow?
The most common reason for a Showcase listing to not be showing as intended is that the listing was not completed on the original MLS. Make sure that you have included all information and media, including links to tours and floor plans, on the MLS and made the listing live in order to see your Showcase listing completed on Zillow as well.
Zillow Media Experts
- What do Zillow Media Experts do?
Zillow Media Experts are a team of real estate marketing pros who create eye-catching photography, videography, 3D tours, and floor plans to make your listings shine.
- Where can I see real estate photography pricing?
View real estate photography pricing for your area by navigating to the order page and entering a property address and square footage.
- Do you have travel fees for photography sessions?
At Zillow Media Experts, we won't charge you any travel fees when booking real estate photography sessions within our serviceable area. However, if by chance the property falls outside of our standard serviceable area, our customer support team is happy to connect with you and evaluate if we can fulfill your special request. If we can accommodate you there could be an additional fee depending on the specific circumstances.
- Can Zillow Media Experts be used for commercial real estate properties?
No, Zillow Media Experts can not be used for commercial real estate properties today. Our interactive floor plans are only optimized for residential properties.
- How do I cancel or reschedule an online booking?
Cancel or reschedule up until 24 hours prior to your appointment. Same day, late or on-site cancellations will be charged a $50 fee. If your appointment incurs a travel fee, the travel fee is charged in addition to same day, late or on-site cancellation fees.
Your order confirmation email contains a link to cancel or reschedule your appointment.
- Will I be charged a fee for canceling or rescheduling?
A cancellation or rescheduling of a confirmed appointment within 24 hours of the appointment will incur a $50 fee.
- How should I prepare my house for my photography appointment?
Zillow Media Experts has step-by-step guidance to get your listing ready to look great in photos and virtual home tours. Click here to get our photography checklist.
- How long will it take for my real estate media to be delivered?
Media will be returned to customers within the time stated in the following table:
- Still Photos, Aerial Photography, Twilight Photos & Interactive Floor Plans
Next day (by 5 pm Central Time) Monday – Saturday, excluding holidays (Shoots on Saturday are delivered on Monday.) - High-Res Floor Plans, Social Reel, Aerial Video & Interior Video
No later than 2 days (by 5 pm Central Time) Monday – Saturday, excluding holidays (Shoots on Saturday are delivered on Monday.) "High-Res/2D Floor Plan" revisions available Monday-Friday. Any requests made EOD on Friday will be processed on Monday - Virtual Home Staging, Virtual Home Staging & Furniture Removal
2 days (by 5pm Central Time) Monday – Saturday, excluding holidays (Shoots on Friday and Saturday, staged photos are delivered Monday.)
- Still Photos, Aerial Photography, Twilight Photos & Interactive Floor Plans
- Where will I be able to access and download completed real estate media?
When your shoot is complete, you will receive an email with a link to a media delivery page that includes all real estate photography and other media ordered.
- How can I download and share my media after it has been delivered to me?
All customers will receive a media delivery email. Unique links will be provided in your media delivery email that will allow you to access all of your real estate media.
- Choose the link in your delivery email to get to your media portal.
- “Special Links” - This section will provide a branded and unbranded 3D Virtual Tours. In order to add your virtual tour to the MLS - copy and paste the unbranded link for your virtual tour directly into your MLS.
- “Download All Photos - ZIP File” - This section provides access to all photos. Click “MLS Files” to download your photos. Once downloaded, find the folder and right click. Select Extract All and once extracted, your photos are now ready to be uploaded directly to your MLS.
- Choose the link in your delivery email to get to your media portal.
- How long are virtual home tours (interactive floor plans) hosted?
Interactive floor plan tours purchased through Zillow Media Experts are hosted indefinitely.
- Can I have something photoshopped out of a photo?
Individual photo edits, such as wall color changes, cord removal, and picture or personal item blurring, are available by individual request. They are an additional charge priced on a case-by-case basis. Please contact customer support at support@showingtimeplus.com with a description of your requested edits for a quote and additional information.
- What rights do I have to real estate media that is delivered to me?
We grant you a limited, sub-licensable license to use the Media Services for the sole purpose of: (1) marketing the corresponding home while the current listing is live (not a future listing for the same home); (2) submitting a listing to a Multiple Listing Service (MLS) to be published in and used in connection with the MLS or Service Compilation (as defined by each MLS) over which the MLS claims copyright; (3) creating derivative works if you are a participant in a MLS and have received a copy of any Zillow Media Experts photographs in the MLS or Service Compilation provided by your MLS (you may sub-license or sell your derivatives, but you may not sub-license or sell the Zillow Media Experts photographs themselves to a third party); (4) including in comparables to assist with pricing homes and creating comparative market analyses (CMAs); and (5) including in marketing materials for your professional real estate or photography services.
- How are the interactive floor plan dimensions calculated?
Total internal size and room count reflect available MLS data. Room dimensions and individual floor areas are calculated by Zillow based on data submitted through the Zillow 3D Home® app. All dimensions are approximate and subject to independent verification.
- When will the photos sync with my interactive floor plan?
Professional photos will sync with interactive floor plans when photos are added to the MLS and the real estate listing goes live.
- Who can I contact if I need support with an order?
Contact Zillow Media Experts customer support at support@showingtimeplus.com or call 833-918-0066.
- Can I split the appointments for different parts of real estate media packages into multiple visits?
To help us maintain efficiency and convenience, all Listing Media Services packages are shot during a single property visit. If you require multiple visits to capture the property, please book the desired services through the "A la Carte" options on the desired dates. This will allow you to schedule the photographer for multiple visits and customize the services according to your specific needs.
